FAQ's

Yes, within 100 days you can still return the product. All we ask is the product must be returned in a re-saleable condition, which includes being in the original, unmarked and undamaged packaging, and in good condition. It's only fair we have a chance to resell the product. Note: Your 100-day period starts from your day of delivery.

Delivery is Free and Fast to most parts of the UK, within 7 Days. You will receive an email/text message after you have placed an order and the items are ready for dispatch (this is usually within 24/48hrs) to offer you a delivery on the day of your choice.

Very. It’s vitally important to Storage Beds that you can shop on our website in complete confidence. That’s why we’ve invested in the most advanced website security available, designed to provide all the protection and assurance you need, from making transactions to updating personal information.

We all change our minds now and again. If you want to make any changes to your order, email us or call us for free at +44 20 8309 6305 for further assistance. Please remember that not every Bed is the same, so there might be variations between batches. Also, changing your order may delay your delivery and could alter the price you’ve been quoted. Please note that changes to your order can only be made prior to delivery. Please refer to our Returns and Cancellations for more details.

Before you select a product to buy online, you'll find an indication of the current lead time for delivery will have been given on the product page and within Checkout when you place your order. While some bespoke items or those labeled 'made with care' may also require longer lead times. If there are any queries/issues we will be in contact with you. Please be aware that this information can change daily. Storage Beds cannot be held responsible for delays beyond our control. We will always endeavor to inform you as soon as we become aware of any changes in the time originally given when you placed your order.

If you would like to check the status of your order, please email us, or call us for free at +44 20 8309 6305 for further assistance.

Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens we will make every effort to keep you informed. If you experience any issues with delivery, please email us, or call us for free at +44 20 8309 6305 for further assistance.

It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. A member of our Customer Services team will contact you directly and make arrangements to refund your payment as quickly as possible.

We know how hard it can be to buy a product online. It doesn't matter how much research and how good the pictures are, you still don't know how good it is or if you've made the right choice until you get it in your home, right. So we want to give you extra time to make sure you've made the right decision, in fact 100 Days! If you are not happy with your product, then you can return it within 100 days. Your 100 day period starts from your day of delivery. All we ask is the product must be returned in a re-saleable condition, which includes being in the original, unmarked and undamaged packaging, and in good condition. It's only fair we have a chance to resell the product.

Nobody wants the unfortunate situation where the Bed you’ve ordered does not fit, where it’s too big for the room, or won’t fit through your home’s doorways or entrances. So, when you order your Beds, it’s important to check that they will fit into your house and your room. Please measure all doors, stairways, and the chosen space as carefully as possible. Click here for our helpful online measuring guide. Storage Beds cannot accept responsibility for the Bed not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered Bed won’t fit in, we can offer advice on what to do next. If this happens, or if you are concerned that the Bed due to be delivered may not fit then please email us, or call us for free at +44 20 8309 6305.

Unfortunately, we do not deliver overseas at the moment, but we’re working on it. If you can nominate your own shipper, we’re happy to deliver to their UK mainland address, or they can collect from the nearest Storage Beds distribution center. Please contact a member of our team for further assistance. One more thing…. Please note that our Structural Guarantee or Care+ Protect plans don’t provide coverage outside the UK mainland. This includes all off-shore island locations.

We deliver to mainland England, Scotland and Wales. If you live in Scotland, the Highlands, or if your postcode is more than 40 miles away from one of our distribution centers, an additional one to two weeks will need to be added to the originally quoted delivery time. Please refer to our Delivery Page for more information.

Depending on how far and if the minimum price.

We accept all major credit and debit cards including MasterCard, Visa, PayPal and Stripe.

If your order is eligible for a deposit payment, the payment page will notify you of this as an option and provide details on how to proceed. If you proceed with this option, the remaining balance will then be debited automatically, from the given payment method, prior to delivery. Please note, customers will only be contacted if there is an issue with this.

If you’ve placed your order with a deposit, your remaining balance will automatically be debited from the same card before the delivery. If for any reason, the balance is outstanding upon delivery, we won’t be able to proceed with the delivery until the full payment has been made. If you wish to pay with an alternative card, please call +44 20 8309 6305 and inform our team at least ten days before you expect your delivery. For orders which are delivered to you direct from our suppliers, balances will be taken 14 days before delivery. Don’t forget… We will always let you know if we are unable to authorize the final balance payment.

Our Home Delivery Specialists treat every Bed as if it was their own. Their mission is to ensure you’re 100% happy from the moment you choose your Bed to the day it arrives. In the unlikely event that your Bed arrives with signs of transit damage, our team of Home Delivery Specialists will endeavor to help you with one or more of the following options:
• If the Bed is useable, despite the damage, we’re happy for you to go ahead and use it
• You complete an incident report form to record the problem. They will ask you to sign it. They may also take photographs to accompany the paperwork
• The Incident Report form will be returned to the delivering store, logged against your order number, and assessed for action
• A Storage Bed technician will contact you and arrange to visit and repair the problem to manufacturing standards. If he/she cannot resolve the matter on the first visit and parts are required, we will try to source them as quickly as possible
• If a repair cannot be made, we will replace the Bed, or give a full refund. The goods that are deemed faulty revert to the ownership of Discount Storage Beds, and must be in our possession before monies are refunded
• A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.

If you ordered in-store, please contact the store where you purchased the product from. If you ordered online, please contact us via email, or call on +44 20 8309 6305.

Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receive a product of the highest quality and reliability. Whatever assistance you need, we’re happy to help. If you ordered in-store, please contact the store where you purchased the product from. If you ordered online, please contact us via email, or call on +44 20 8309 6305.